Gladwell speaks about creativity, chaos and the messiness of imagination. In my experience as a creativity educator, fear of chaos presents one of the biggest barriers to becoming more creative in the workplace. Non-creative types especially need to embrace chaos, and not run away from it. Chaos is part of the creative process, and you miss out on if you avoid it.
To make the most of chaos, look for patterns, and connections between disparate data to formulate innovative ideas.
You must have chaos within you to give birth to a dancing star.
- Friedrich Nietzsche